Privacy Policy

1. Who we are

Tawake Atelier provides luxury floristry education and related services. You may contact us at [email protected] or +1 (415) 555-0198.

2. Information we collect

• Account data: name, email, password (hashed), and communication preferences.
• Transaction data: courses purchased, invoices, and billing details provided at checkout.
• Usage data: pages visited, device/browser information, and approximate location inferred from IP.
• Support data: messages you send via forms or email.
• Cookies and similar technologies for authentication, preferences, and analytics.

3. How we use information

• Provide and improve courses, mentoring, and account features.
• Process payments, issue invoices, and deliver customer support.
• Personalize content (e.g., saved courses) and remember your preferences.
• Analyze aggregate usage to guide product decisions and reliability.
• Comply with legal obligations and enforce our Terms of Use.

4. Legal bases

Where applicable, we process data under: performance of a contract; legitimate interests (e.g., site security, product improvement); consent (e.g., optional cookies or marketing); and legal obligation.

5. Sharing

We share personal data with service providers who support operations (hosting, payments, analytics) under contracts requiring confidentiality and data protection. We may also share data to comply with law or as part of a business transaction with appropriate safeguards.

6. International transfers

Data may be processed in locations outside your country. We use appropriate safeguards such as Standard Contractual Clauses where required.

7. Data retention

We retain personal data for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.

8. Your rights

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Data portability where technically feasible.
• Withdraw consent at any time (where processing relies on consent).

To exercise rights, email [email protected]. We may need to verify your identity.

9. Cookies

We use strictly necessary cookies for authentication and preferences, and analytics cookies to understand site performance. You can manage cookies through your browser settings and within our cookie banner.

10. Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children.

11. Changes to this policy

We will update this policy as needed and indicate the latest effective date. Material changes will be communicated via email or prominent notice.

12. Contact

Questions about privacy? Contact us at [email protected] or +1 (415) 555-0198.